Digital merchant, online facade. What will be the post-COVID e-commerce like?
The shift of focus to online services was the main significant feature of the sinking Titanic of the Polish economy during the lockdown. It forced many companies to completely change their strategy and subsidize digitalization. But will the pandemic-induced new consumer habits come to an end with the upcoming summers and loosening restrictions? Not at all. Mastercard's recently published report “Recovering from the Pandemic: The e-volution of commerce” reassures us: consumers are already used to online services.